INDEX
ORDER CHANGES, CORRECTIONS or CANCELLATION
GENERAL PRODUCTION INFORMATION
GENERAL
Please note all pricing shown in this document is for unimprinted goods. For imprinted goods, the associated imprinting cost, screen usage and applicable PMS color match charges must be added to the unimprinted item cost. “Formgraphics Inc - ASI/55100” and “Made in the U.S.A.” may be printed on items produced. As the production times shown are based on our normal factory schedules, please contact us prior to order placement to determine our current production scheduling for the item(s) you will be ordering. Pricing subject to change.
ARTWORK/GRAPHICS
Camera ready artwork is any flat, color separated, black and white artwork that is to be reproduced exactly as submitted. Photocopies, business cards, faxes, letterheads, etc. cannot be considered camera ready artwork. Computer generated artwork (vector or bitmap) is preferred and can be supplied on any removable media, or sent via email to artwork@hbci.com. We make use of Macintosh computers, with the preferred software program being Adobe Illustrator 10. All fonts should be included with the file or created to outline. Due to the curvature of our buckets and tubs, artwork will often appear distorted on the imprinted item. Corrective artwork distortion is done to computer generated artwork but cannot be done on artwork provided in hard copy form. Artwork preparation and/or clean-up is available if needed at current hourly rates (quoted upon review of art). Virtual proofs sent via email available at no charge with supplied computer generated artwork. Requested black and white paper proofs are available at $5.00 each.
TERMS
All new accounts (first time orders) require full payment in advance of order production, per Company policy. MasterCard or Visa accepted at time of order placement. No anticipation allowed. Net 30 Day open credit terms (from date of shipment) are available to established, rated customer accounts in good standing. (Sorry, credit cards cannot be accepted when credit terms have been extended and/or an invoice has been issued). Finance charges of 1.5% per month (annual percentage rate of 18%)will be added to invoices not paid according to terms. All credit terms information is set forth and detailed in the “Formgraphics Application for Account Credit Terms” forms and agreement.
ORDER CHANGES, CORRECTIONS or CANCELLATION
Any changes or corrections of an order received and acknowledged by the factory can be made only with the understanding that Formgraphics will receive compensation for any order processing or production which has already occurred. Canceled orders are subject to a flat $25.00 charge, plus any and all artwork, screens, materials or other work completed at time of order cancellation. As all imprinted products are “custom made to order”, imprinted merchandise sales are final and imprinted products cannot be returned for refund. Unimprinted metal products (which are to be returned to the factory) must have prior authorization, be adequately packaged, shipped via prepaid freight and are subject to a minimum restocking charge of twenty five percent (25%).
SHIPPING
Due to the difficulty of manufacturing exact requirements without sacrificing quality, Formgraphics, Inc. reserves the right to ship up to five percent (5%) over or under customer order quantities. All items are shipped FOB our main Minnesota factory, except galvanized metal tanks (#213ST and #223ST) which are shipped FOB our Nebraska factory. Multiple location (drop) shipping directly from the factory (with address labels supplied by customer) is available at additional cost. Quantities of product to be drop shipped to multiple locations must be made in standard carton configurations and quantities. Formgraphics cannot be responsible for product quantity discrepancies of orders shipped to any location(s) other than that of our customer. Special packaging configurations generally are available at additional cost. Items designated as “bulk pack” (without cardboard cartons of any type) ship on shrink wrapped pallets via LTL common motor carrier. All ordered merchandise becomes the property of buyer once the goods leave the factory and are shipped strictly at buyer’s risk. Formgraphics cannot guarantee on time, in hands delivery dates, or the safe carriage of shipped goods, once they leave our factory.
DAMAGED MERCHANDISE
Although we take every precaution in the adequate packaging of our products, Formgraphics cannot guarantee that your order will not be damaged while in transit. It is your responsibility to inspect your order shipment immediately upon delivery. Any and all visible damage must be reported to the carrier at the time of delivery signature and acceptance. Concealed damage must be reported to Formgraphics customer service, or the appropriate carrier, immediately. In every event of product damage, you must retain all original packaging material, along with the damaged goods, until such time as you are advised of their disposition. Damaged product reports not submitted to the applicable carrier of the goods within fifteen (15) calendar days of original shipment date will not be honored,
PATENTS and COPYRIGHTS
All copy or other material, submitted by the customer, for use by the factory in producing items ordered, whether or not artwork by the factory is required therewith, will be accepted by the factory as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent or similar protection. The customer, by submitting such copy or other material, represents that the use thereof by the factory on the items ordered will not violate any such laws, and the factory hereby disclaims any and all liability for compliance with such laws in the use of the customer’s copy or other material, as supplied. The customer hereby agrees to hold the factory harmless to any damages, costs and/or expenses when they arise under any or all such laws as a consequence of the factory’s use of said copy or other material or the operations undertaken by this agreement.
GENERAL PRODUCTION INFORMATION
All copy or other material, submitted by the customer, for use by the factory in producing items ordered, whether or not artwork by the factory is required therewith, will be accepted by the factory as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent or similar protection. The customer, by submitting such copy or other material, represents that the use thereof by the factory on the items ordered will not violate any such laws, and the factory hereby disclaims any and all liability for compliance with such laws in the use of the customer’s copy or other material, as supplied. The customer hereby agrees to hold the factory harmless to any damages, costs and/or expenses when they arise under any or all such laws as a consequence of the factory’s use of said copy or other material or the operations undertaken by this agreement.
We reserve the right to use all logos, pictures and graphics in our advertising and displays unless otherwise notified in writing at the time of the order.
PRICING
All pricing shown is US $ and subject to change without notice. Please contact us for confirmed pricing. All product FOB our factory. We cannot be responsible for incorrect information found on 3rd party databases, websites, flyers or catalogs.